Now Hiring! Senior IT Manager

Job type: Exempt/Full-Time.  

Salary: $100k-$125k

Location: Miami, FL.

Who Are We?   www.rocketyouth.com

About Rocket Youth

Rocket Youth owns and operates a growing portfolio of youth sports, enrichment, and after-school businesses across the United States. Our platform is intentionally multi-brand and multi-location, with each business maintaining its unique identity and local market focus.

We are highly acquisitive, completing approximately 10–15 acquisitions per year. Most of our companies are founder-led, with experienced local operators managing day-to-day operations.

Rocket Youth provides operational leadership and support services to improve performance and scale. These services span marketing, CRM, analytics, M&A/de-novo expansion, accounting, finance, HR, capital, and more. 

Summary:

This role is hands-on Senior IT Manager to oversee daily IT operations, provide direct employee support, administer core technology systems, and maintain reliable, secure infrastructure across the organization. 

This is an operational and technical role. The Sr. IT Manager will personally troubleshoot issues, administer systems, support employees, manage vendors, maintain infrastructure, and implement approved technology improvements. The role will provide recommendations to leadership but will not be primarily responsible for enterprise strategy, complex architecture, or large-scale transformation initiatives. 

What’s in it for you?

• Competitive salary.
• 401(k).
• Health, dental, and vision insurance.
• Life and disability insurance.
• Employee discounts.
• PTO and more.

What You’ll Do:

IT Operations and Employee Support 

• Provide direct technical support to employees and resolve escalated hardware, software, access, and connectivity issues. 
• Lead technology onboarding and integration for acquired businesses, including migration from Google Workspace to Microsoft 365, administration and support of both platforms, and consolidation of user accounts, email, domains, devices, applications, networks, and connectivity. Ensure smooth transitions, minimal business disruption, and alignment with company IT standards.  
• Maintain responsive, professional, and service-oriented IT support. 
• Document incidents, resolutions, procedures, and recurring issues.
•  Maintain IT asset inventories, support records, and operational documentation. 

Microsoft 365, Identity, and Endpoint Management 

• Administer Microsoft 365, Microsoft Entra ID, Exchange, SharePoint, Teams, Intune, Autopilot, and Microsoft Defender. 
• Manage user accounts, permissions, MFA, security groups, licenses, and access policies. 
• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, scanners, and related equipment. 
• Manage endpoint security, patching, device compliance, monitoring, backups, and routine maintenance. 
• Administer Atera or comparable remote monitoring and management platforms. 

Network and Infrastructure Support 

• Configure, maintain, and troubleshoot office networks, Wi-Fi, firewalls, routers, switches, internet connections, phones, printers, and scanners. 
• Coordinate with internet, telecommunications, hardware, software, managed service, and other technology providers. 
• Support Azure services and maintain working knowledge of AWS and GCP environments. 
• Monitor infrastructure performance, availability, security, and capacity. 
• Assist with backup, recovery, business continuity, and disaster recovery activities. 

Cybersecurity Operations 

• Manage routine cybersecurity administration, including endpoint protection, access controls, MFA, patching, device compliance, and security alerts. 
• Support incident response, investigation, remediation, and documentation. 
• Escalating significant security, compliance, or business continuity concerns to leadership and appropriate external partners. 

Business Applications and Digital Assets 

• Support business applications such as iClassPro, JackRabbit, LeagueApps, and other SaaS platforms. 
• Manage user access, configurations, integrations, vendor support, and operational continuity for business applications. 
• Manage GoDaddy domains and hosting, Cloudflare DNS, SSL certificates, and website migrations from other hosting providers. 
• Maintain administrative oversight of websites, content management systems, digital assets, and related services. 

Technology Integrations and Migrations 

• Support technology onboarding for acquired businesses, including users, email, domains, devices, applications, networks, and connectivity. 
• Use MigrationWiz or comparable tools for email, file, tenant, and other data migrations when required. 
• Coordinate migration activities with internal stakeholders, vendors, and acquired business teams. 
• Execute approved integration plans and identify risks, dependencies, and support requirements. 

Process Improvement and Automation 

• Maintain IT policies, procedures, standards, and operational best practices. 
• Identify practical opportunities to improve efficiency, service delivery, and employee experience. 
• Implement approved automation using tools such as PowerShell, APIs, workflow platforms, and AI-enabled productivity solutions. 
• Provide technical recommendations to leadership based on operational needs, risk, cost, and business priorities. 

Vendor and Cost Coordination 

• Coordinate with technology vendors and managed service providers. 
• Assist with hardware procurement, software licensing, renewals, subscriptions, and service agreements. 
• Track technology-related costs and identify practical opportunities for optimization. 
• Support budget planning and purchasing decisions without sole responsibility for extensive enterprise-wide budget ownership. 

What You’ll need:

Education and Experience

• 7+ years of progressive IT experience, including experience in a senior technical or IT operations role. 
• Strong hands-on experience supporting Microsoft 365, Entra ID, Exchange, SharePoint, Teams, Intune, Autopilot, and Microsoft Defender. 
• Experience administering endpoints, networks, Wi-Fi, firewalls, routers, printers, scanners, phones, and internet connectivity. 
• Experience with Atera or comparable remote monitoring and management tools. 
• Experience supporting SaaS platforms and business applications such as iClassPro, JackRabbit, LeagueApps, and or comparable systems. 
• Experience managing GoDaddy domains and hosting, Cloudflare DNS, SSL certificates, and website migrations. 
• Experience with MigrationWiz or comparable tools for email, file, tenant, or data migrations. 
• Experience coordinating with vendors, managed service providers, telecommunications providers, and software partners. 
• Working knowledge of Azure, AWS, and GCP environments. 
• Practical understanding of cybersecurity operations, endpoint protection, MFA, access management, patching, backups, and incident response. 
• Familiarity with PowerShell, APIs, workflow automation, and AI-enabled productivity tools. 
• Strong troubleshooting, documentation, organization, and problem-solving skills. 
• Ability to communicate technical information clearly to non-technical employees and leadership. 
• Ability to work on-site in Miami, Florida. 
• Experience supporting multi-location organizations or acquired businesses.

RY is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.